FAQ
What is Role Source?
Role Source is a talent solutions provider specializing in Team Augmentation, Business Process Outsourcing (BPO), and IT Solutions. We help businesses in the USA and Canada find the right professionals, streamline operations, and implement technology solutions that drive sustainable growth.
How do you help businesses find the right talent?
We maintain an extensive network of qualified professionals across various industries. By understanding your specific requirements, we match you with professionals who have the skills and experience needed to excel in your organization—whether in tech roles or non-technical positions.
Which roles do you specialize in?
At Role Source, we specialize in sourcing a wide range of remote positions, including:
- IT Professionals (e.g., software developers, network engineers, IT support)
- Marketing Specialists (e.g., digital marketers, content strategists, SEO/SEM specialists)
- Finance and Accounting Professionals (e.g., accountants, financial analysts, auditors)
- HR Specialists (e.g., HR managers, recruiters, employee relations specialists)
- Creative Minds (e.g., graphic designers, copywriters, content creators)
- Data Entry Specialists
- Administrative Staff (e.g., virtual assistants, office managers, executive assistants)
These positions are tailored to meet the specific needs of your clients in the healthcare and tech industries, as well as businesses of all sizes. Let me know if you’d like more details on any particular role!
How do you source candidates?
We combine internal talent pools with external partnerships and referrals to locate the best fit for each client’s unique requirements. All candidates undergo a thorough screening process, including technical assessments and background checks.
Can clients interview candidates before making a decision?
Absolutely. We encourage clients to interview and assess candidates’ skills and cultural fit before finalizing any hiring decision to ensure an optimal match.
How long does it take to onboard a new professional?
Typically, we can present candidates within 1–4 weeks. Once you choose a candidate, onboarding can be as quick as a few days, depending on your internal processes and their availability.
What if our business operates in different time zones?
We work with clients and professionals worldwide and can accommodate varying time zones. Our team will help coordinate schedules to ensure smooth communication and project progress.
What are the engagement terms?
Engagement terms vary based on your requirements—short-term projects, long-term placements, or ongoing support. We’ll tailor a plan that best fits your operational goals and budget.
Do you offer part-time or full-time arrangements?
Yes, we offer flexible engagement models. Depending on your needs, our professionals can work part-time, full-time, or on a project basis.
Do you provide training for sourced talent?
We ensure that each professional has the foundational skills required to excel in their role. If you need specific training beyond that, we can coordinate customized sessions or assist with skill development, depending on your project scope.
What happens if a candidate doesn’t meet our expectations?
If a candidate isn’t the right fit, we offer replacements at no additional cost within a specified timeframe. Our goal is to ensure you have the best possible match for your needs.
How do you handle data security?
We have robust data protection policies and use secure communication channels. We also comply with industry regulations, ensuring that sensitive information is always safeguarded.
Who owns the intellectual property of the work product?
Unless otherwise specified, all work products created by our professionals under contract become the property of the client. We clarify these terms in our service agreement to ensure full transparency.
How do you ensure compliance with regulations?
We adhere to local and international data protection laws and relevant industry regulations. Our legal and compliance teams regularly review policies to ensure ongoing alignment with best practices.
How does your pricing structure work?
Our pricing depends on the scope and nature of your project. We typically offer flexible engagement models—hourly, monthly retainers, or fixed project fees—allowing you to select what best aligns with your budget and goals.
How often do you invoice, and what payment methods do you accept?
We can invoice on a weekly, biweekly, or monthly schedule, depending on your preference. We accept major credit cards, bank transfers, and other secure digital payment methods.
Who provides work equipment or hardware for contractors?
Equipment requirements are determined in collaboration with the client. Some professionals use their own equipment, while others may need resources provided by the client. We’ll work with you to establish the most efficient arrangement.
Have More Questions?
If you have additional questions or concerns not covered in our FAQ, feel free to contact us. Our dedicated support team is here to help and ensure your experience with Role Source is transparent, efficient, and successful.